Case study

Naperville Retail Leakage

Civic & economic development

Where is local spending leaking, and which retailers should the city recruit back?

Retail leakage analytics revealed lost spending categories and gave leaders a targeted tenant recruitment roadmap.

1

Problem

What was at stake?

Naperville needed to quantify how much resident spending was flowing into neighboring Aurora and which categories were most affected.

2

MapZot.AI work

How the decision was modeled.

Analyze category-level retail leakage
Visualize spending across city boundaries
Prioritize tenant recruitment by lost revenue category
3

Outcome

What became clearer?

Identified over $25M in annual leakage
Found major losses in fuel, automotive, apparel, and department stores
Enabled data-backed local revenue recovery strategy

Cost of being wrong

$25M annual leakage

Unmeasured leakage weakens local tax revenue, business ecosystems, and the city's ability to recruit the right retailers.

The goal was not more data. The goal was a cleaner decision before capital, lease commitments, buildout time, and leadership attention were locked in.